SHIPPING POLICY

SHIPPING POLICY

Please Note: We do not ship to Porto Rico or Internationally.  We do not ship to P.O. BOX addresses and/or APO or FPO addresses.

All orders are shipped within 24-48 hours if placed before 12:00 p.m. CST Monday - Friday unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays.  All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped via UPS or FedEx depending on the shipping option you choose during check out. When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.

 

Shipping Options

PLEASE NOTE: ORDERS PLACED AFTER 12:30 P.M. ON FRIDAY WILL NOT SHIP UNTIL FOLLOWING BUSINESS DAY.

Double check that your address is correct, we are not responsible for lost items.

Orders Over $70 Receive Free Ground Shipping: 5-7 day delivery

7 Day Air: 7 business day delivery, by 3:00 p.m. for business, 3:00 to 7:00 p.m. residential

Next Day: 1 business day, by end of day or evening, depending on location


Shipping: PO BOXES and APO or FPO addresses

We do no ship to P.O. BOX addresses and/or APO or FPO addresses.

 

Free Shipping Policy

Free Shipping applies ONLY for the US continental territory.

Free Shipping does not apply to orders shipping to Puerto Rico or any US island. Free shipping will generally take longer than standard shipping. There may be delays with the carrier. Yeelenwax will not be responsible for these delays.

We offer FREE shipping on orders $70 and over! Your order must be $70.00 minimum, before taxes & shipping and handling. (Orders shipping to Puerto Rico, and any other non-continental US & military addresses are not eligible for this promotion.)                              

 

Tracking Your Order

Yeelenwax, will update your tracking number via email, all orders come with a verified tracking number and link. Tracking may take a few hours to update. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.Yeelenwax, does not control the courier trucks, so once it leaves our facility you will need to contact them for any issues.

COURIERS

Fed Ex

UPS

 

Orders Delayed, Lost, Stolen Or Damaged 

Yeelenwax is not responsible for late, lost, stolen, damaged packages. 

Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.

We will do everything we can to assist with the tracking of your order, however, here are the rules:

  • Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.
  • We cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
  • We cannot guarantee the performance of any carrier and cannot accept responsibility for any carriers delays, packages delivered to incorrect addresses, and/or lost, stolen or damaged packages or products.
  • If your package is delivered to an incorrect address, it is lost, stolen or damaged you need to file a claim direct with the courier. 

Yeelenwax WILL NOT be able to file a claim with any shipping courier on your behalf.

COURIER INFORMATION

               FedEx: www.fedex.com   

               UPS:  www.ups.com

 

Shipping Terms and Conditions

All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of Yeelenwax.

Any orders with fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.

 

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please email us at the Contact Us Page or [email protected] To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

 

Fraud Prevention

Yeelenwax is Level 1 PCI DSS compliant and 100 % safe and secure for online payment processing.  We work diligently to protect the safety and security of our customers and our assets.

All orders are at our discretion to be checked for fraudulent activity on varying levels of research. If we are unable to verify your payment through the information you have provided, we will communicate what is needed for us to move forward with the order process. Additional information, including but not limited to, a current photo ID, professional beauty license, passport or payment details may be requested.